Casino on net - Bonus

[dannymacca]

Hi,

I'm currently in dispute with the above over a bonus issue. I'm wondering if anyone on here can give me some indications of my rights and potential ways to solve this without the casino basically screwing me!

Deposited around £550 in seperate deposits throughout yesterday evening, I'd got down to about £275 whilest playing online slot 'Hulk'. If you're like me you only really have half an eye on your balance while you are playing slots as you're looking at the reels and the current win amount. I got a couple of features and my bank balance was ticking up nicely!

I eventually came off the slot machine with £895 in the bank. Played one game of black jack to get me over the £900 mark, bet £10 won the hand, final balance £905.

I went to cashout. I could only withdrawl £277. I instantly new something dubious had occured. I looking in my account and saw without warning or consent £125 bonus had been added while I was in game and playing a slot machine. I have not played another game since and contacted support.

The after I complained they removed the bonus... and all my winnings leaving £277 in my account. Now this has disgusted me, I hadn't knowingly played the bonus, I had a minimum of £250 in my account of my own money so didn't require the bonus funds in order to play the slot machine for the amount of goes I had.

Has this happened to others, a precident somewhere?? I've complained again and they are looking at the case again, but I fear the worst. What can I do about this?? I'll be gutted if they throwing a bonus in my account while ingame has lost me nearly £700.

Any help would be appreciated.

Many thanks,

Dannymacca

[dannymacca]

Anyone????

[KasinoKing]

Hi there!

I don't think anyone on this forum can help you, but you could try CasinoMeister.
They have a service called "Pitch A Bitch"

First, sign up at CM and send the casino representative (if they have one there) a Private Message about your problem.
Reps are listed here: Casinomeister's Online Casino and Poker Forum - Administrators, Moderators, and i-Gaming Reps

After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

ADVANCE WARNING: ALL the staff from CasinoMeister are in London this week for Industry Events (I'll be joining them later today!) - this means no-one will be available to look at your complaint until next week if you submit it now.

If you can stay patient I think there is a good chance this might be resolved in your favour.

[dannymacca]

Many thanks for that, I've been accepted as a member over there now so will try to solve this!

Thanks for your advice, and I too am hopefull this can be resolved.

Dannymacca

[davidpom]

Hi, just wondering as it's been nearly 2 months now, how you got on? Did you get your money back?

I'm sure they probably quoted some weird hidden term and condition at you...

Here's hoping you did ok in the end. Would be interested to know if it all worked out.