Everyone knows I have always been a fan of Rival Gaming and tried to support them through thick or thin. Unfortunately the thin has been occurring too often over the last year or so, as some operators proved themselves to be too thick...
The antics of
some operators had me pulling my hair out on several occasions, resulting in me having to "not recommend" a number of their casinos and even "rogue" a handful. But I still maintain that the majority are still safe to play at, and quite a few are top-notch casinos.
They seem to be some people's favourite "whipping boys" on several forums, so I was fairly pleased when Casinomeister released the 2010 "Pitch-A-Bitch" (player complaints) summary this week:
RealTime Gaming 54 28%
Microgaming 35 18%
Rival Gaming 28 14%
Chartwell 17 9%
Playtech 17 9%
Top Game 15 8%
Proprietary 10 5%
Net Entertainment 9 5%
Boss Media 5 3%
Cryptologic 4 2%
Apparently that makes them not as bad as RTG or Microgaming, and "only" 14% of the total complaints.
That is still far too high of course (0% would be ideal) and it is up from 6% in 2009, but in a year which was VERY bad for Rival - it could have been a lot worse!
For ref, 2009:
Microgaming 76 40%
RealTime Gaming 37 19%
Proprietary 19 10%
Playtech 17 9%
Rival Gaming 11 6%
Entraction 8 4%
Chartwell 7 4%
Topgame 6 3%
AliQuantum 5 3%
Orbis 4 2%